Refund Policy

At Revena, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help.

1. Returns & Refunds

You may request a return within 14 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging.

  • Once we receive and inspect your return, we will process your refund to the original payment method.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

2. Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • Provide a photo of the item and packaging.

  • We will send a replacement or issue a full refund, including shipping costs.

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items (unless defective)

4. How to Initiate a Return

  • Contact us at contact@revena.store with your order number and reason for return.

  • We will provide a return authorization and instructions.

  • Ship the item back to the address provided.

5. Refund Processing

Refunds are processed within 5–10 business days after we receive your return.

You will receive an email notification once your refund is completed.

Contact Us

If you have any questions about returns or refunds, please reach out to us:

Email: [contact@revena.store]

Customer Service

Please note: Shipping fees are not actually "free" — they are priced into the product cost.